Privacy Policy

Effective Date: 02/25/2025

1. Introduction

Welcome to CandylandAdventure! We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with GDPR (for EEA users), CCPA (for California residents), and COPPA (for children’s privacy protection).

By using our website and services, you agree to this policy.

2. Information We Collect

We collect data in three categories:

A. Personal Information (Provided by You)

Name, email, phone number, address, birthday

Minor's name, birthday, and relation to the guardian

Billing and payment details

Customer support inquiries

B. Non-Personal Information (Collected Automatically)

IP address, browser type, and device information

Website interactions (pages visited, time spent)

Analytics and performance tracking

C. Cookies & Tracking Technologies

We use cookies and similar technologies to:
✔ Improve user experience
✔ Analyze traffic and website performance
✔ Store user preferences

More details are in Section 9: Cookie Management.

3. How We Use Your Information

Your information is used for:

Sign waiver form.

Providing & Improving Services – Customizing user experiences and improving our website.

Transaction Processing – Managing payments and purchases securely.

Marketing & Communications – Sending promotions and newsletters (with opt-out options).

Security & Legal Compliance – Protecting against fraud and complying with regulations.

4. Legal Basis for Data Processing (GDPR Compliance)

For EEA users, we process data based on:

Consent – When you opt into marketing or cookies.
Contractual Necessity – When processing transactions.
Legal Compliance – When required by law.
Legitimate Interests – To enhance security and services.

5. Your Rights (GDPR & CCPA Compliance)

A. Rights Under GDPR (For EEA Users)

✔ Request access to your personal data
✔ Correct inaccuracies in your data
✔ Request deletion of your information (“Right to be Forgotten”)
✔ Restrict or object to processing
✔ Request data portability
✔ Withdraw consent at any time

B. Rights Under CCPA (For California Residents)

✔ Know what personal information we collect
✔ Request deletion of your personal data
✔ Opt out of data selling (we do not sell data)
✔ Receive equal service regardless of privacy choices

To make a privacy request, contact us at support@candylandadventure.com.

6. Children’s Privacy Policy (COPPA Compliance)

CandylandAdventure is designed for families and children, and we take children’s privacy seriously. We comply with the Children’s Online Privacy Protection Act (COPPA) and collect limited personal information from children under 13, strictly for providing our services.

A. What Information We Collect from Children

We may collect the following limited information from children only as necessary to provide our services:

First name or nickname (to personalize the experience)

Age or birthday (to provide age-appropriate content, to determine the ticket's cost)

Parent or guardian’s email address, physical address, and phone number (for consent and communication)

User-generated content (such as drawings, game progress, or contest entries)

B. How We Use Children's Information

We use this information strictly to:

✔ Get the ticket's cost
✔ Provide and enhance our services (e.g., personalized game experiences, leaderboard rankings)
✔ Notify parents/guardians when necessary
✔ Ensure a safe and engaging platform for children

We do not use children's personal information for advertising or sell/share it with third parties for marketing purposes.

C. Parental Consent & Control

Before collecting any personal data from a child, we obtain verifiable parental consent via email confirmation, when sign a waiver, or other methods compliant with COPPA.

Parents can review, request deletion, or withdraw consent at any time by contacting us at [Insert Email].

If we discover a child has provided personal data without parental consent, we will delete it immediately.

D. Data Security & Retention

We securely store children’s data and retain it only as long as necessary to provide the service. Data is permanently deleted when no longer needed.

7. How We Share Your Information

We do not sell your personal data. SMS consent is not shared with third parties for marketing purposes. We only share data with:

Service Providers – Payment processors, hosting providers, analytics tools.

Legal Authorities – When required by law.

Business Transfers – If CandylandAdventure is sold or merged.

8. Data Security & Retention

We use industry-standard security measures to protect your data. However, no system is 100% secure.

We retain personal data only as long as necessary for legal and operational purposes.

9. Cookie Management & Tracking Technologies

We use cookies to enhance user experience and analytics. You have full control over cookies.

Types of Cookies We Use

✔ Essential Cookies – Required for website functionality.
✔ Analytics Cookies – Track usage patterns to improve services.
✔ Marketing Cookies – Help with personalized advertising (opt-in required).

How to Manage Cookies

You can:

Adjust your browser settings to block or delete cookies.

Use our website’s cookie consent tool to manage preferences.

Disabling cookies may affect website functionality.

10. Third-Party Links

Our site may link to external websites. We are not responsible for their privacy policies. We recommend reviewing their policies before sharing personal data.

11. SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Candylandadventure. This includes SMS messages for appointment scheduling, appointment reminders, post-visit instructions, lab notifications, and billing notifications. Message frequency varies. Message and data rates may apply. See privacy policy at https://www.candylandadventure.com/pravicy. Message HELP for help. Reply STOP to any message to opt out.

12. Updates to This Policy

We may update this policy as needed. Changes will be posted on this page with an updated Effective Date.

13. Contact Us

For privacy concerns or requests, contact us at:

📧 support@candylandadventure.com
📞 484-235-5550
📍 641 Baltimore Pike, Springfield, PA 19064